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- FairEmail
- =========
-
- Frequently Asked Questions
- --------------------------
-
- <a name="FAQ1"></a>
- **(1) Which permissions are needed and why?**
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- * Full network access (INTERNET): to send and receive email
- * View network connections (ACCESS_NETWORK_STATE): to monitor internet connectivity changes
- * Run at startup (RECEIVE_BOOT_COMPLETED): to start monitoring on device start
- * In-app billing (BILLING): to allow in-app purchases
- * Foreground service (FOREGROUND_SERVICE): to run a foreground service on Android 9 Pie and later, see also the next question
- * Optional: read your contacts (READ_CONTACTS): to autocomplete addresses
- * Optional: find accounts on the device (GET_ACCOUNTS): to use [OAuth](https://en.wikipedia.org/wiki/OAuth) instead of passwords
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- <a name="FAQ2"></a>
- **(2) Why is there a permanent notification shown?**
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- A permanent status bar notification with the number of accounts being synchronized and the number of operations pending is shown
- to prevent Android from killing the service that takes care of receiving and sending email.
-
- Most, if not all, other email apps don't show a notification with the "side effect" that new email is often not or late being reported.
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- <a name="FAQ3"></a>
- **(3) What are operations?**
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- The low priority status bar notification shows the number of pending operations, which can be:
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- * seen: mark message as seen/unseen in remote folder
- * add: add message to remote folder
- * move: move message to another remote folder
- * delete: delete message from remote folder
- * send: send message
- * attachment download attachment
- * headers: download message headers
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- <a name="FAQ4"></a>
- **(4) What is a valid security certificate?**
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- Valid security certificates are officially signed (not self signed) and have matching a host name.
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- <a name="FAQ5"></a>
- **(5) What does 'no IDLE support' mean?**
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- Without [IMAP IDLE](https://en.wikipedia.org/wiki/IMAP_IDLE) emails need to be periodically fetched,
- which is a waste of battery power and internet bandwidth and will delay notification of new emails.
- Since the goal of FairEmail is to offer safe and fast email, providers without IMAP IDLE are not supported.
- You should consider this a problem of the provider, not of the app.
- Almost all email providers offer IMAP IDLE, with as notable exception Yahoo!
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- <a name="FAQ6"></a>
- **(6) How can I login to Gmail / G suite?**
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- To login to Gmail / G suite you'll often need an app password, for example when two factor authentication is enabled.
- See here for instructions: [https://support.google.com/accounts/answer/185833](https://support.google.com/accounts/answer/185833).
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- If this doesn't work, see here for more solutions: [https://support.google.com/mail/accounts/answer/78754](https://support.google.com/mail/accounts/answer/78754)
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- <a name="FAQ7"></a>
- **(7) Why are messages in the outbox not moved to the sent folder?**
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- Messages in the outbox are moved to the sent folder as soon as your provider adds the message to the sent folder.
- If this doesn't happen, your provider might not keep track of sent messages or you might be using an SMTP server not related to the provider.
- In these cases you can enable the account option *Store sent messages* to let the app move messages from the outbox to the sent folder after sending.
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- <a name="FAQ8"></a>
- **(8) Can I use a Microsoft exchange account?**
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- If you can use a Microsoft exchange account depends on if the exchange account is accessible via IMAP.
- ActiveSync is not supported at this moment.
- See here for more information: [https://support.office.com/en-us/article/what-is-a-microsoft-exchange-account-47f000aa-c2bf-48ac-9bc2-83e5c6036793](https://support.office.com/en-us/article/what-is-a-microsoft-exchange-account-47f000aa-c2bf-48ac-9bc2-83e5c6036793)
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- <a name="FAQ9"></a>
- **(9) What are identities?**
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- Identities represent email addresses you are sending *from*.
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- Some providers allow you to have multiple email aliases.
- You can configure these by setting the email address field to the alias address and setting the user name field to your main email address.
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- <a name="FAQ10"></a>
- **(10) What does 'UIDPLUS not supported' mean?**
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- The error message *UIDPLUS not supported* means that your email provider does not provide the IMAP [UIDPLUS extension](https://tools.ietf.org/html/rfc4315).
- This IMAP extension is required to implement two way synchronization, which is not an optional feature.
- So, unless your provider can enable this extension, you cannot use FairEmail for this provider.
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- <a name="FAQ11"></a>
- **(11) Why is STARTTLS for IMAP not supported?**
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- STARTTLS starts with an unencrypted connection and is therefore not secure.
- All known IMAP servers support IMAP with STARTTLS, so there is no need to support STARTTLS for IMAP.
- If you encounter an IMAP server that requires STARTTLS, please [create an issue](https://github.com/M66B/open-source-email/issues/new).
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- <a name="FAQ12"></a>
- **(12) What is the difference between Chrome Custom Tabs and WebViews?**
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- The main difference is that [Chrome Custom Tabs](https://developer.chrome.com/multidevice/android/customtabs) store cookies persistently
- and [WebViews](https://developer.android.com/reference/android/webkit/WebView) do not.
- The latter is both safer and more inconvenient because you'll need to login to websites each and every time.
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- Chrome Custom Tabs are used by default, which can be changed in the advanced options in the setup screen.
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- <a name="FAQ13"></a>
- **(13) How does progressive search work?**
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- You can start searching for messages on sender, subject or text by using the magnify glass in the action bar of a folder.
- First messages are searched on device, then the server is requested to search.
- Scrolling down will download more messages from the server.
- Searching on device is case insensitive and on partial text.
- Searching on the server might be case sensitive or case insensitive and might be on partial text or whole words, depending on the provider.
- Progressive search is a pro feature.
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- <a name="FAQ14"></a>
- **(14) How does OpenPGP integration work?**
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- You need to install and setup the [OpenKeychain](https://play.google.com/store/apps/details?id=org.sufficientlysecure.keychain) app.
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- There is a special action to send an encrypted message at the bottom.
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- If you received an encrypted message as an attachment with the name *encrypted.asc*, you can decrypt it by downloading and viewing this attachment.
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- If you received an encrypted message with inline encryption, you can decrypt it by using the *Decrypt* overflow menu.
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- OpenPGP integration is a pro feature.
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- <br>
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- If you have another question, you can use [this forum](https://forum.xda-developers.com/android/apps-games/source-email-t3824168).
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- If you have a feature request or found a bug, you can report it [as an issue](https://github.com/M66B/open-source-email/issues).
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