If you have a question, please check the frequently asked questions below first. At the bottom you can find how to ask other questions, request features and report bugs.
(1) Which permissions are needed and why?
(2) Why is there a permanent notification shown?
A permanent status bar notification with the number of accounts being synchronized and the number of operations pending is shown to prevent Android from killing the service that takes care of receiving and sending email.
Most, if not all, other email apps don't show a notification with the "side effect" that new email is often not or late being reported.
Background: this is because of the introduction of doze mode in Android 6 Marshmallow.
(3) What are operations and why are they pending?
The low priority status bar notification shows the number of pending operations, which can be:
Operations are processed only when there is a connection to the email server or when manually synchronizing. See also this FAQ.
(4) What is a valid security certificate?
Valid security certificates are officially signed (not self signed) and have matching a host name.
(5) What does 'no IDLE support' mean?
Without IMAP IDLE emails need to be periodically fetched,
which is a waste of battery power and internet bandwidth and will delay notification of new emails.
Since the goal of SimpleEmail is to offer safe and fast email, providers without IMAP IDLE are not supported.
You should consider this a problem of the provider, not of the app.
Almost all email providers offer IMAP IDLE, with as notable exception Yahoo!
(6) How can I login to Gmail / G suite?
Preferably select Gmail as provider and select an account on your device.
To login to Gmail / G suite you'll often need an app password, for example when two factor authentication is enabled. See here for instructions: https://support.google.com/accounts/answer/185833.
If this doesn't work, see here for more solutions: https://support.google.com/mail/accounts/answer/78754
(7) Why are messages in the outbox not moved to the sent folder?
Messages in the outbox are moved to the sent folder as soon as your provider adds the message to the sent folder. If this doesn't happen, your provider might not keep track of sent messages or you might be using an SMTP server not related to the provider. In these cases you can enable the account option Store sent messages to let the app move messages from the outbox to the sent folder after sending. There is a menu to move sent messages to the sent folder after enabling this option.
(8) Can I use a Microsoft Exchange account?
You can use a Microsoft Exchange account if it is accessible via IMAP. ActiveSync is not supported at this moment. See here for more information: https://support.office.com/en-us/article/what-is-a-microsoft-exchange-account-47f000aa-c2bf-48ac-9bc2-83e5c6036793
Identities represent email addresses you are sending from.
Some providers allow you to have multiple email aliases. You can configure these by setting the email address field to the alias address and setting the user name field to your main email address.
(10) What does 'UIDPLUS not supported' mean?
The error message UIDPLUS not supported means that your email provider does not provide the IMAP UIDPLUS extension. This IMAP extension is required to implement two way synchronization, which is not an optional feature. So, unless your provider can enable this extension, you cannot use SimpleEmail for this provider.
(11) Why is STARTTLS for IMAP not supported?
STARTTLS starts with a not encrypted connection and is therefore not secure.
All well known IMAP servers support IMAP with a plain SSL connection, so there is no need to support STARTTLS for IMAP.
If you encounter an IMAP server that requires STARTTLS, please let me know.
For more background information, please see this article.
tl;dr; "Additionally, even if you configure STARTTLS perfectly and use a valid certificate, there’s still no guarantee your communication will be encrypted."
(12) How does encryption/decryption work?
First of all you need to install and configure OpenKeychain. To encrypt a message before sending, just select the menu Encrypt. Similarly, to decrypt a received message, just select the menu Decrypt.
(13) How does search on server work?
You can start searching for messages on sender, recipient, subject or message text by using the magnify glass in the action bar of a folder (not in the unified inbox because it could be a collection of folders). The server executes the search. Scrolling down will fetch more messages from the server. Searching by the server might be case sensitive or case insensitive and might be on partial text or whole words, depending on the provider. Search on server is a pro feature.
(14) How can I setup Outlook with 2FA?
To use Outlook with two factor authentication enabled, you need to create an app password. See here for the details.
(16) Why are messages not being synchronized?
Possible causes of messages not being synchronized (sent or received) are:
So, check your account and folder settings and check if the accounts/folders are connected (see the legend menu for the meaning of the icons).
On some devices, where there are lots of applications competing for memory, Android may stop the synchronization service as a last resort. Some Android versions, in particular of Huawei (see here for a fix) or Xiaomi (see here for a fix) stop apps and services too aggressively.
(17) Why does manual synchronize not work?
If the Synchronize now menu is dimmed, there is no connection to the account.
See the previous question for more information.
(21) How do I enable the notification light?
Before Android 8 Oreo: there is an advanced option in the setup for this.
Android 8 Oreo and later: see here about how to configure notification channels.
(22) Why do I get 'Couldn't connect to host' ?
The message Couldn't connect to host ... means that SimpleEmail was not able to connect to the email server.
Possible causes are:
If you are using a VPN, the VPN provider might block the connection because it is too aggressively trying to prevent spam.
(23) Why do I get 'Too many simultaneous connections' ?
The message Too many simultaneous connections is sent by the email server when there are too many connections to the same email account at the same time.
Possible causes are:
(24) What is browse messages on the server?
Browse messages on the server will fetch messages from the email server in real time when you reach the end of the list of synchronized messages, even when the folder is set to not synchronize. You can disable this feature under Setup > Advanced options > Browse messages on the server.
(25) Why can't I select an image, attachment or a file to export/import?
If a menu item to select a file is disabled (dimmed), likely the storage access framework, a standard Android component, is not present, for example because your custom ROM does not include it or because it was removed. SimpleEmail does not request storage permissions, so this framework is required to select files and folders. No app, except maybe file managers, targetting Android 4.4 KitKat or later should ask for storage permissions because it would allow access to all files.
(26) Can I help to translate SimpleEmail in my own language?
Yes, you can translate the texts of SimpleEmail in your own language here. Registration is free.
If you have another question, want to request a feature or report a bug, you can send a email or open PR.