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@ -131,6 +131,32 @@ See [here](https://support.microsoft.com/en-us/help/12409/microsoft-account-app-
* POP/poll support: besides that any decent provider is supporting / should support IMAP, polling does consume extra battery power and will delay notification of new messages, so this will not be added.
* Multiple select: swiping is easier and doesn't have the risk of accidental touches, so multiple select would not add anything.
<a name="FAQ16"></a>
**(16) Why are messages not being synchronized?**
Possible causes of messages not being synchronized (sent or received) are:
* The account or folder(s) or not set to synchronize
* The number of days to synchronize is set to low
* There is no usable internet connection
* The email server is temporarily not available
So, check your account and folder settings and check if the accounts/folders are connected (see the legend menu for the meaning of the icons).
<a name="FAQ17"></a>
**(17) Why does manual synchronize not work?**
If the *Synchronize now* menu is dimmed, there is no connection to the account.
See the previous question for more information.
<a name="FAQ18"></a>
**(18) When should I enabled 'Store sent messages' ?**
The option *Store sent messages* should be enabled only
when the email server does not store sent messages in the sent folder (it should)
or when an SMTP server not related to the account is being used.
<br>
If you have another question, you can use [this forum](https://forum.xda-developers.com/android/apps-games/source-email-t3824168).


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